Service Operations S....
Service Operations Support
Posted on :
02-09-2021
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
3 - 0 years
Monthly Salary
SAR 6000 - 10000
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
02-09-2021
Job Description
Req ID : 713541
- Work with sales management team on target alignment to ensure on-time fulfillment delivery as per BUPA service and quality standards.
- Handle all cases received from RM's with high quality and ensure proper resolution within the KPI's.
- Liaise with required functional teams to resolve cases escalated by RM's.
- Daily track/record of all pending and closed cases and monitor resolution time.
- Establish effective control & quality assurance in all interface data processes
- Collaborate feedback with the sales team for continuous improvement.
- Review and resolve complaints that have been escalated by RM's
- Record the complaints and share with the Quality team.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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