Service Advisor
Posted on :
24-11-2021
Employer Active
1 Vacancy
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Job Description
Req ID : 793334
- Greet the customers and offer excellent service at all the time
- Listen and determine accident damages and prepare accurate repair estimations
- Liaise with insurance companies for approvals and translate to actionable work orders to workshop to complete
- Follow up with the customer and insurance companies during the work in progress, if additional work required, in the case of delay occurs and after completion of all repairs
- Ensure that work is done as promised in terms of time, value and work provided to customers meet quality standards
- Make sure to deliver the vehicles on time, invoice and collect payments from insurance /customers
- Handle and resolve customer and insurance complaints regarding services and any other concerns
- Maintain customer data and records in DMS and filing
- Any other responsibilities and tasks instructed from the superiors from time to time Reporting & Data Management
- Compile and update daily, weekly and monthly reports as required
- Ensure that all necessary documentation and filing are carried out according to
Employment Type
Full Time
Company Industry
Department / Functional Area
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