Service Advisor - Alzayani Investments Powered By Qureos

Job Title: Service Advisor

Department: Customer Care

Reports To: Customer Care Manager

Position Summary:

The Service Advisor is responsible for providing exceptional customer service to all customers of Alzayani Investments. The Service Advisor will assist customers in a wide variety of service and repair needs provide accurate information and keep customers informed of the status of their vehicles.

Essential Duties & Responsibilities:

General:

• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer zone or branch averages.
• Maintain a dealershipprescribed standard for hours per customer repair order written.
• Understand and follow local regulations such as those governing the disposal of hazardous wastes.
• Ensure that all documents are accounted for.
• Accomplish the forecast that has been established by the General Manager Service Manager.

Customerrelated:

• Greet customers in a timely friendly manner. Let customers who are waiting in line know that they will be helped soon.
• Schedule appointments using dealershipapproved forms.
• Assign sequence numbers to each customers repair order.
• Communicate with service customers to determine the nature of the mechanical problem(s).
  

Qualifications & Skills:

Secondary School/High school diploma or GED equivalent
Three years of customer service experience
Excellent customer service skills
Excellent communication and interpersonal skills
Ability to multitask and handle customer inquiries quickly and accurately
Ability to work in a team environment
Computer proficiency in MS Office applications
Working knowledge of automotive service and repair

Physical Requirements:

Ability to stand for long periods of time
Ability to bend stoop and reach

Working Conditions:

Must be able to work an 8hour shift
Must be able to work in a fastpaced environment
Must be able to work overtime when needed

Compensation:

If you feel your qualifications meet the requirements and are interested in a rewarding career with Alzayani Investments please submit your resume and contact information.