Senior Manager E-Commerce Sales - Red Castle

As the Senior Manager ECommerce you will be responsible for developing ECommerce strategy and supporting the Vice President ECommerce with the implementation of ECommerce initiatives globally to increase direct sales and selfservice penetration providing a 5 star customer experience for all echannels whilst driving revenue to achieve and exceed targets decreasing cost of sales and servicing.

• Lead the development of the airlines ancillary revenue strategy to maximise the revenue generation by selling hotels transfers insurance and other nonair product.
• Direct the management and implementation of multiple large and complex projects: develop project plans and timelines: make staffing decisions based on assessment of team members skills and workloads and identify and manage risk maintaining a project risk log detailing risks actions and decisions taken and resolution to minimise and mitigate all project associated risks.
• Promote the alignment of Commercial objectives by aligning sales marketing and distribution strategies with the rapidly increasing importance of all echannels within the industry to ensure that efforts are aligned for maximum revenue generation. Drive initiatives to ensure category leadership in the airline Ecommerce environment.
• Establish business processes systems and procedures to ensure that Ecommerce strategies are operationalised within the organisation globally.
• Increase selfservicing shares with the aim of reducing cost of sales and servicing.
• Manage the product development roadmap of Esales and Eservicing tools for example Internet Booking Engine Online Checkin and Mobile platforms to ensure that the airline is at the cutting edge of available technological developments and that our product is at the forefront of the industry.
• Oversee the customer service operation to support sales and Eservices globally.
• Lead the RFP processes for multimillion dollar purchases to ensure Ecommerce technologies and services meet requirements. Lead initiatives to identify research and make recommendations for business improvements ensuring end to end success of the analysis information gathering and execution.
• Collaborate to deliver a 5 star customer experience on the web mobile and other E channels to encourage returning customers thus increasing revenue.