Senior Engineer - Service Desk
Posted on :
28-09-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
10 - 15 years
Monthly Salary
SAR 11000 - 15000
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
28-09-2022
Job Description
Req ID : 1590632
- Handle incoming calls, emails and chat from the users. Some account may require working on rotational shift
- Ability to comprehend end users from International locations over the phone
- Recording, classifying and prioritizing tickets
- Providing initial support and troubleshooting based on Knowledge Base articles
- Contributing to Knowledge Base with new articles
- Taking a remote of an end users 20 machine if required while troubleshooting
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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