Senior Emerging Platforms Officer

Key accountabilities include: • Document business process, objectives and technical requirements for new platform functionalities by conducting sessions with product management and other stakeholders • Conduct research to identify new innovative travel solutions to support new platform services and functionalities, by preparing expected scope of services and finding potential new service providers • Leverage customer and competitive insights as an input to idea exploration and workshops to organize and prioritize opportunities aligned to segments and audiences • Formalize ideas and service concepts into compelling, profitable and differentiated value propositions by scoping, measuring benefits and value for customers, completing competitive benchmarking, developing a gotomarket strategy, etc.) • Identifying emerging trends and analyzing whitespace opportunities in the market to determine the potential impact on professional services • Participate in solution definition and review with engineers and architects to ensure platform requirements are properly translated to development • Establish regular exchange of information with customer facing teams to understand customer pain points in order to channel customer experience feedback into the emerging platforms roadmap • Establish guidelines for qualitative and quantitative emerging platform usage by capability and enforce these by implementing monitoring and conducting audits • Assess the impact of new features for emerging platforms after implementation to understand whether the expected objectives are met by collecting, reviewing and collating internal and external feedback and analytics • Investigate emerging platform performance irregularities to identify problems by reviewing user feedback and system logs. Rectify and conduct testing to ensure functionality and issue is addressed • Prepare and maintain emerging platform feature documentation as well as interface documentation to allow product teams to develop new products and services • Develop best practices of consuming new services for product and services teams to ensure consistency and optimized usage • Maintain platform user license and quota allocations to avoid exceeding contracted values, provide alerts and justification for amendments in licensing/quotas • Prepare platform updates when new versions are released from vendors by reviewing changelogs and current capability utilization to identify opportunities and gap Be part of an extraordinary story