SENIOR CUSTOMER SUCC....
SENIOR CUSTOMER SUCCESS MANAGER
Posted on :
01-07-2021
Employer Active
1 Vacancy
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Jobs by Experience
12 - 15 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
01-07-2021
Job Description
Req ID : 650192
- Develop a deep understanding of customers’ ERPM strategy and business objectives and drive use of the ERPM applications to help them achieve those objectives
- Maintain a proactive and reactive dialogue with customers through standard interactions: success plans, business reviews, value adoption assessments, events, knowledge portal and webinars.
- Identify risks to the customer achieving their objectives and work with other Oracle teams to build a retention plan or escalate as needed.
- Work with the account team (Sales / Renewals) to ensure timely renewal and expansion opportunities.
- Develop expertise on the ERPMapplications in order to highlight new offerings and updates to existing features and capabilities.
- Stay informed on ERPMrelated trends and competitive offerings.
- Coach customers to ensure they are leveraging all available Resources e.g. My Oracle Support, Oracle University, Customer Connect, Oracle Consulting, Product Development, User Groups, webinars etc.
- Build, develop and maintain a territory management approach to implement effective customer coverage to ensure regular proactive communication with our customer base.
- Create simple messaging around the value of the overall solution and encourage optimal utilization.
- Research and survey customers’ business objectives and definitions of success (ROI).Gather baseline metrics and create and execute customer facing activities covering all the customer lifecycle stages.
- Work closely with the support, presales and consulting teams including partners to make sure you can deliver the program contentand resolve customer needs in an effective and high-quality way.
- Build and maintain strong relationships with the main partners involved in the customer base you will be working with.
Employment Type
Full Time
Department / Functional Area
Key Skills
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