Senior Customer Serv....
Senior Customer Service Specialist
Posted on :
08-07-2022
Employer Active
1 Vacancy
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Jobs by Experience
10 - 15 years
Monthly Salary
SAR 11000 - 15000
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
08-07-2022
Job Description
Req ID : 1211051
- Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns driving tech investigation to identify root cause and restoring the customer’s trust in devices
- Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
- Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
- Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
- Conduct data queries and general data analytics related to escalations the team is handling
- Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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