Senior Account Manager

• Develop and maintain strong relationships with assigned clients serving as their primary point of contact for all accountrelated matters.
  
• Understand client needs objectives and challenges to effectively position our products and services and provide tailored solutions.
  
• Meet and exceed sales targets by identifying opportunities for upselling and crossselling and by actively expanding the scope and value of each client account.
  
• Collaborate with internal teams including sales marketing and product development to ensure client needs are met and to drive growth and customer satisfaction.
  
• Create and implement strategic account plans outlining goals timelines and tactics to achieve business objectives and maximize client retention and growth.
  
• Conduct regular business reviews with clients to assess performance address concerns and identify opportunities for improvement.
  
• Negotiate contracts and agreements with clients ensuring mutually beneficial terms and conditions. Analyze account data and key performance indicators (KPIs) to identify trends track progress and provide insights to internal stakeholders.
  
• Resolve any issues or complaints raised by clients promptly and effectively ensuring a high level of customer satisfaction.
  
• Stay up to date with industry trends market developments and competitors to maintain a competitive edge and identify new business opportunities.
  
• Handling and maintaining our CRM system ensuring it contains up to date details and updates.
  
• Handling and enhancing our customer support and sales framework and procedures.
  
• Communicating new product developments and announcements to prospective clients.
  
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  
• Assist with high severity requests or issue escalations as needed.
  
• Improve the onboarding process for subscribers to ensure they are initiated successfully as quickly and with as minimal an onboarding cost as possible.
  
• Develop product knowhow and training needs for subscribers.
  
• Sustain business growth and profitability by maximizing value.
  
• Analyze subscribers data to improve customer experience.
  
• Responsible for selfcontinuous development of Suhail knowledge reviewing and testing updates as early as possible to always be the anchor for the subscribers aligning them on new features that might be on their requirements list.
  

Requirements

• Social skills and emotional intelligence.
  
• Persistence and tenacity.
  
• Negotiation competency.
  
• Agility and responsiveness.
  
• Aptitude to work in a diverse environment.
  
• Proficiency in English and Arabic including speaking writing and reading.
  
• Strong presentation & negotiations skills.
  
• Strong research and strategic analysis skills.
  

• Experience in software sales.
  
• Basic knowledge of technology concepts and the new trends.
  
• Capacity to be flexible and work hard both independently and in a team environment.
  
• Proven track record of closing many large accounts in Saudi Arabia.
  
• Proficiency in CRM software.
  
• Willingness to work occasionally outside of normal business hours.
  
• Customer service focus.
  

Benefits