Secretary

We are looking for a Secretary to manage our front desk on a daily basis receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Answering screening and forwarding incoming phone calls.

Duties & Responsibilities:

Provide reception service in an efficient, professional and courteous manner

Meet and great visitors and redirect them as appropriate

Providing support to the administrative functions

Utilizing available technologies to serve our clients

Managing Call Center Operations

Identify customers needs and offer solutions

Assuring customers satisfaction through maintaining a comfortable and neat reception area that is well organized and equipped with sufficient material, brochures

Greeting & interacting well with visitors.

Ensuring a neat, tidy and pleasant appearance of the reception area.

Maintaining security by following procedures, monitoring logbook & issuing visitors badges.

Fast, courteous, and knowledgeable customer service and support.

High quality call script delivery & on target customer conversion.

Problem solving with positive attitude.

Excellent relationship building with ability to form a rapport with any customers

Requirements

Skills:

Having interpersonal skills

Being able to work with one or more teams

Having high attention to details

Being accurate

Having organization skills

Qualification :

High School Certificate Experience:

customer service: 1 year (Preferred)

Receptionist: 1 year (Preferred).