Sales & Customer Service Agent

Job Description

Duties and responsibilities include providingadministrativesupport to ensure efficient operation of the workshop department. Supports the manager and employees through a variety of tasks related to organization and communication.

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Prepare quotations and invoices for services rendered to clients based on the jobs completed as reported by the service engineers.

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Provides administrative support to ensure efficient operation of office.

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Greet customers and handle their inquiries over various methods of communication.

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Supervise/Maintain record of labour hours and time required for job completion.

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Coordinate with other departments like spare parts and logistic to ensure job completion and client satisfaction.

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Preparing weekly reports for managers showing the status of completed, received and delivered jobs.

Carries out administrative duties such as filing, typing, copying, binding, scanning etc.

Duties and Essential Job Functions

• Keeping record of all equipment / parts sold by workshop and charge it to respective cost center of the concerned department.
• Maintains inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders required for existing and coming jobs or PDI
• Provides information by answering questions and requests.
• Contributes to team effort by accomplishing related results as needed.
• Coordinating with other departments like Spare parts Division, warehouse and HR for inventory supplies.
• Filing and invoicing projects contracts.
• Maintain computer and manual filing systems
• Resolve administrative problems
• Prepare quotations and invoices for services rendered to clients based on the jobs completed as reported by the service engineers.
• Maintain and track workshop staff attendance sheets.
• Apply on behalf of workshop staff their leaves (sick and annual) on ERP oracle system.

Skills

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Reporting Skills

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Microsoft Office Skills

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Inventory Control

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Verbal Communication

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Attention to Detail

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Multitask and Accuracy

Qualifications:

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3 years experience in automotive or service industry is a must

Excellent skills handling customers

Well organized and follow up