Room service supervisor Waldorf Astoria Hotels and Resorts branch in Jeddah

We Are Looking For Customer Support Executives (Canada)

Location: Technopark, Kundara, Kollam

Salary: 15,000/- to 20,000/- Per Month

Qualification: Any Degree

Experience: 0 to 1 years in BPO

Work: 5 Days / Night Shift

Candidate should have excellent fluency in English

• Managing a team of representatives offering customer support.
  
• Overseeing the customer service process.
  
• Resolving customer complaints brought to your attention.
  
• Creating policies and procedures.
  
• Planning the training and standardization of service delivery.
  
• Selecting and hiring new staff.
  
• Monitoring the work of individual representatives and of the team.
  
• Conducting quality assurance surveys with customers and providing feedback to the staff.
  
• Possessing excellent product knowledge to enhance customer support.
  
• Maintaining a pleasant working environment for your team.