Room Attendant
Posted on :
15-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2719103
- Consistently offer professional, friendly and engaging service.
- Report to shift on time in issued uniform in a neat, clean and tidy appearance at all times.
- Report to assigned work areas and clean the guest rooms following the established procedures and standards.
- Attend actively to daily briefing.
- Attend to training session.
- Greet and welcome guests and address them by name at all times.
- Propose help to guest whenever necessary.
- Clean all assigned areas including but not exclusively: dusting, making beds (when applicable), soiled linen removal, vacuuming, bathroom cleaning & sanitizing, inside window cleaning (when accessible), replenish rooms with supplies.
- Responsible for keeping the areas tidy at all time.
- Ensure rooms are cleaned, supplied & maintained according to departmental & Forbes standards.
- Assist supervisor to prepare rooms for VIP arrival.
- Report maintenance needs in guest rooms or public areas & escalate request when repairs are delayed.
- Ensure linen supplies are adequately stocked at pantries.
- Monitor pantry at adequately stock.
- Remove food trays and trolleys from guestrooms and hallways to floor pantries.
- Collect and deliver guest laundry when applicable.
- Deliver and set up guest request amenities including rollways, baby cribs, etc.
- Sign in and out master keys daily.
- Responsible to safe keep master keys and devices.
- Use cleaning supplies and equipment according to set up standard. Clean and maintain equipment clean and in good condition at all times.
- Update and record the work assignment. Responsible to accept/ complete all order sent to him / her via housekeeping messaging system.
- Report room status discrepancies to floor supervisor immediately.
- Update status of clean rooms promptly as soon as they are cleaned (Need Inspection).
- Provide turn down service to all occupied and arrival expected rooms according to departmental standards on the PM shift.
- Return and properly tag all lost and found articles in the Housekeeping Office.
- Maintain and refill guest room attendant small mobile cart daily.
- Responsible for in-house moves when applicable (Fairmont) and ensure that all guest belongings are placed back correctly in the new assigned rooms.
- Provide shoe shine and/or shoe cleaning service for guests. (Fairmont Hotel only)
- Assist with general inventories.
- Report to security any doors find open.
- Report any unattended object to security.
- Report any sick guest/ unanimated guest to security.
- Report any privacy sign after 1PM to Assistant Director Housekeeper.
- Ensure flowers are fresh, change water daily and replace if necessary.
- Report suspicious activities on guest floors.
- Follow departmental policies and procedures and service standards.
- Adhere to the Company policies and procedures and comply with the Code of Conduct.
- Remain well-mannered and well-groomed as per company standard.
- Follow all Fire – Life – Health & Safety - Security policies and strive for constant improvement to avoid health and safety hazards.
- Work in compliance with FLHSS standard to prevent injury and report anomalies.
- Observe and participate in the company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible. (Sustainability).
- Complete daily assignments and report progress to Supervisor.
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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