Room Attendant

- Consistently offer professional, friendly and engaging service. - Report to shift on time in issued uniform in a neat, clean and tidy appearance at all times. - Report to assigned work areas and clean the guest rooms following the established procedures and standards. - Attend actively to daily briefing. - Attend to training session. - Greet and welcome guests and address them by name at all times. - Propose help to guest whenever necessary. - Clean all assigned areas including but not exclusively: dusting, making beds (when applicable), soiled linen removal, vacuuming, bathroom cleaning & sanitizing, inside window cleaning (when accessible), replenish rooms with supplies. - Responsible for keeping the areas tidy at all time. - Ensure rooms are cleaned, supplied & maintained according to departmental & Forbes standards. - Assist supervisor to prepare rooms for VIP arrival. - Report maintenance needs in guest rooms or public areas & escalate request when repairs are delayed. - Ensure linen supplies are adequately stocked at pantries. - Monitor pantry at adequately stock. - Remove food trays and trolleys from guestrooms and hallways to floor pantries. - Collect and deliver guest laundry when applicable. - Deliver and set up guest request amenities including rollways, baby cribs, etc. - Sign in and out master keys daily. - Responsible to safe keep master keys and devices. - Use cleaning supplies and equipment according to set up standard. Clean and maintain equipment clean and in good condition at all times. - Update and record the work assignment. Responsible to accept/ complete all order sent to him / her via housekeeping messaging system. - Report room status discrepancies to floor supervisor immediately. - Update status of clean rooms promptly as soon as they are cleaned (Need Inspection). - Provide turn down service to all occupied and arrival expected rooms according to departmental standards on the PM shift.