Resource Planning Manager
Posted on :
11-08-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1413076
- To manage, develop and train a team of forecasting & planning analysts, accurately prepare forecasts and budgets for call & non-call workloads and resource, monitoring drivers against business change & developing models to improve accuracy.
- Determine company's capacity to meet the staffing requirement of projects, assign personnel to projects, and hire new employees.
- To constantly monitor shift patterns to match business requirements, optimizing performance of all Customer Centre teams and maximizing agent satisfaction by providing flexible options, considering the position of Outsourcers, location, accommodation and agent groups.
Employment Type
Full Time
Department / Functional Area
Key Skills
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