Reservations Supervisor
Posted on :
06-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2394620
- Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests
- Ensuring that the quality of reservation is maintained in terms of guest details, rates, payment methods, etc
- Planning and using efficient organizational skills to run the daily operation.
- To spot-Check reservations made the previous day and Check all VIP arrivals
- Understand seasonal and historical trends and work within them to ensure maximum occupancy and best room rates
- Identify new contacts, develop sales leads, and respond to sales opportunities to maximise revenue
- Produce written confirmation to all clients
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
- To keep the department informed of all changes in the customer profile, rates, strategies, promotions and specials
- Maintain a high level of product and service knowledge about all IHG Hotels in our region
- Prepare and execute action plans that increase reservation sales and associated business
- Record and process reservations made by phone/email
- Process amendments to reservations such as extensions, early departures, etc
- Manage “no-show” reservations by investigating and recording of same
Employment Type
Full Time
Department / Functional Area
Key Skills
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