Reservation Agent
Posted on :
23-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2469794
- Record and process reservations made by phone/fax/email
- Offer waitlist reservations, if rooms are not available for the requested period.
- Process amendments to reservations such as extensions, early departures, etc
- Manage “no show” reservations by investigation and recording of same
- Maintain knowledge of special rates/ offers/ promotions
- Monitor reservation levels and inform Managers of current and future occupancy rates
- Prepare reports as requested (eg to travel agents, business houses, etc)
- Prepare reservation sales reports
- Ensure that all correspondence relating to room enquiries is actioned promptly and efficiently.
- Keep the Revenue Manager informed of any complaints and unusual matters of significance.
- To maintain professional business confidentiality.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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