Remote Customer Service Representative

Key Responsibilities: - Respond to inbound customer inquiries via phone, email, chat, and social media channels. - Resolve customer complaints regarding lost baggage, flight delays, cancellations, etc. - Provide accurate and up-to-date information on flight schedules, fares, and promotions. - Manage customer expectations and provide accurate timelines for issue resolution. - Record and manage customer feedback to help identify trends and areas for improvement. - Collaborate with other departments such as sales, finance, and operations to ensure timely and efficient issue resolution. - Follow all policies and procedures related to customer service, data privacy, and security. Requirements: - At least 4 years of experience in customer service. - Excellent communication skills in English, both verbal and written. - Strong planning and organizational skills to manage multiple tasks and priorities. - Demonstrated ability to handle customer interactions with empathy and professionalism. - Familiarity with customer service software and CRM tools. - Proven track record of problem-solving and dispute resolution. - Ability to work independently and remotely with minimal supervision. - Flexibility to work evenings, weekends, and holidays as required.