Receptionist Supervisor

Job Title: Receptionist Supervisor

Company: Alzayani Investments

Location: Manama, Bahrian

Position Type: Full-time

Reports to: Human Resources Manager

About The Company

Alzayani Investments is a leading investment company that specializes in various industries such as real estate, hospitality, and retail. With a strong presence in the market, we are committed to providing our clients with exceptional services and creating a positive impact in the community. We are currently seeking a professional and experienced Receptionist Supervisor to join our team.

Job Summary

As a Receptionist Supervisor, you will be responsible for overseeing the daily operations of our reception area and managing a team of receptionists. The ideal candidate will have excellent communication and organizational skills, strong leadership abilities, and a customer-oriented approach. You will be the first point of contact for our company, and your role is crucial in creating a positive first impression for our clients and visitors.

Key Responsibilities

Handling Service advisors, all the Customer Complaints and Coordination with Back-office Operations.

• Greet and Welcome the Customers in The Reception
• Attend Customer Enquiries and Assign Service Advisor to Receive and deliver cars.
• To make sure the repair process is explained to the customer by the Advisor.
• Coordinate with Estimation for all approvals.
• To ensure all Service Advisor follows the Reception Process.
• All Customer Updates are done in Time.
• All customer complaints to be attended to and follow the Escalation Process to Resolve the Complaints.
• Improve Upselling monthly.
• Maintain all Reports and report to the Operations Manager on a daily basis.
• The vehicle deliveries must be coordinated with CRM.
• Customer Surveys to be maintained 100 %.
• All approvals and 48 hrs. updates by Service Advisors Monitored.
• Vehicle with Customer Appointments and balance parts updates maintained.
• Coordinate with Back Office and Workshop for vehicle repairs.
• Make sure Deliveries are as per standards, Quality and Customer Satisfaction.
• Adress and escalate any issues to the Bodyshop Manager to ensure Customer Satisfaction
  

Qualifications

• High School Diploma or equivalent, Diploma or Bachelor's degree preferred.
• Minimum of 2 years of experience in a similar role.
• Excellent communication and interpersonal skills.
• Strong leadership and supervisory abilities.
• Proficient in Microsoft Office and other computer applications.
• Ability to multitask and prioritize tasks effectively.
• Customer-oriented with a positive attitude.
• Ability to maintain confidentiality and exercise discretion.
• Excellent time management and organizational skills.
• Fluent in English, Arabic is a plus.
• Proven ability to work in a fast-paced environment.
• Knowledge of office equipment and telephone systems.
  

Only shortlisted candidates will be contacted.