PATIENT EXPERIENCE O....
PATIENT EXPERIENCE OFFICER
Posted on :
26-06-2021
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
3 - 4 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
26-06-2021
Job Description
Req ID : 644330
- Interact with patients and their families to address concerns or special needs that may arise during their course of treatment.
- Document patient and family feedback that come in person, by the phone, web form, e-mail etc.
- Maintain the patient and family feedback database.
- Advise and assist patients/families understand/navigate the health system and care processes.
- Actively listen to patient/family concerns and link to internal and external resources
- Liase with the clinical team and administration to solve problems that patients may have.
- Respond to and investigate complaints and concerns and communicate identified issues to appropriate staff.
- Collect data about patient care problems, prepare reports, analyze trends, and report information to the Direct Manager.
- Facilitate, promote and advocate effective communication between patients and healthcare professionals.
- To resolve conflict and concerns.
- Work independently, referring to and liaising with clinical and non-clinical management, to ensure patients concerns and unacceptable standards of care are resolved appropriately, ensuring corrective action is taken.
- Facilitate the resolution of patient and family concerns with staff and physicians
Employment Type
Full Time
Company Industry
Department / Functional Area
Doctor / Nurse / Paramedics / Hospital Technicians / Medical Research
Key Skills
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