Palo Alto - Engineer
Palo Alto - Engineer
Posted on :
22-01-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
5years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
22-01-2024
Job Description
Req ID : 2467251
Key Responsibilities
- Respond to userreported issues in adherence to established Service Level Agreements
- Triage customer reported issues and respond to them via ticketing system phone or remote sessions
- Perform advanced troubleshooting at the application level and OS level using your knowledge and relevant expertise
- Identify the area of fault and work with the appropriate team(s) implementing the fix
- Provide timely feedback to vendor on customerreported product problems
- Document actions to effectively communicate information internally and to customers
- Facilitate root cause investigations and manage the implementation of corrective and preventative measures
- Apply the required patches when necessary
Employment Type
Full Time
Company Industry
Key Skills
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