Outbound Sales Development Representative

Hi, we’re Trace and Rebekah, SDR Hiring Team at Customer.io . We’re looking for Sales Development Representatives (SDR) to join our growing Outbound Team.

At Customer.io, our Outbound Team plays a crucial role in the growth of our premium business by researching, prospecting, and booking discovery calls with leads in our target market. You won't necessarily be a data or technical expert, but having a good understanding of our ideal customer profile and product value to a prospect's business will be important.

Some things you'll do

• Prospecting: Use our tech stack (Apollo, LinkedIn SalesNav, Salesforce, Crunchbase, etc.) to identify and create an ongoing list of new leads in our target market in order to book qualified sales meeting for our Sales Executives
• Team Engagement: Collaborate with the team to hone and develop new and meaningful outreach strategies
  • Work with Sales Executives to understand prospect goals, challenges, and use cases
  • Gain product knowledge with internal training (via SDR Team/Sales Enablement)
• Outreach: Focus on daily activities such as email, calling, and LinkedIn to connect with your prospect where they are most likely to respond
  • Key Performance Indicator minimum expectations: 100 dials per week, 200 Emails per week, 50 LinkedIn tasks per week
• Give real-time feedback on outreach learnings and insights with the sales and marketing team
  

About You

• You're personable and outgoing - As a 100% remote company most of our meetings are virtual and would love to see your personality shine through the camera
• You take accountability when it comes to managing your workload and numbers
• You're naturally curious and willing to ask questions
• You're always learning, whether it's about the product or use cases and how we help our customers and potential prospects
• You're an outside-the-box thinker and willing to try new and creative approaches to cold outreach
  
  

What We're Looking For

• Experience with or knowledge of marketing automation platforms
• Previous work for a SaaS company, or understanding of more technical platforms
• Excellent written and verbal communication skills
• Motivated with a self-starting attitude
• Mid-market + Enterprise prospecting a plus
  
  

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,600 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a compensation package of USD $60,000 Base + $27,821 = $87,821 On Target Earnings (OTE) (or equivalent in local currency) depending on experience and subject to market rate adjustment.