Officer - Patient Ex....
Officer - Patient Experience
Posted on :
07-11-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
0 - 0 years
Monthly Salary
KWD 123 - 123
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
07-11-2022
Job Description
Req ID : 1662363
- Interact with patients and their families (if needed) to address concerns or special needs that may arise during their course of treatment within the Primary Healthcare Centers.
- Work with healthcare team and administration to solve problems that patients may have with the goal of facilitating a positive patient experience during their treatment time as well as to limit or resolve delays in service.
- Respond to and investigate complaints and concerns and communicate identified issues to appropriate staff.
- Collect data about patient care problems, prepare reports, analyze trends, and report information to the Direct Manager.
- Implement systems and processes to improve efficiency and reduce expenses that do not compromise quality of services and provide input into opportunities for system improvements.
- Facilitate, promote and advocate effective communication between patients and healthcare professionals to resolve conflict and concerns, explore the most suitable and appropriate form of action needed to meet their needs.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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