Night Supervisor

Duties and Responsibilities
• Responsible for all rooms enquiries, reservations, confirmations, cancellations and operating yield management to
ensure highest rates and occupancy are achieved.
• Communicate with front office, sales team, and senior management.

• Operate an efficient reservations department to ensure highest occupancy is achieved.• Yield rates to ensure highest
possible rates are achieved.• Responsible for all individual, corporate, fit and Group bookings.• Negotiate rates with
guests, companies and travel agents as required.• Ensure the completion of all reservations.• In charged of all room
enquiries, bookings, administration, deposits, payments and follow ups.• Monitor websites for incoming reservations.•
Monitor future availability in order to set-up rates to be sold on intranet, on websites and open/close availability as
required.• Monitor daily availability and keep front office informed of best rates to sell.• Operate wait list on busy days
to ensure maximum occupancy• Record turnaways on busy dates.• Follow up charges on no show bookings.• Show
prospective clients around the hotel.• Perform miscellaneous job-related duties as assigned.
• Be aware of and share all knowledge of competitor activity with Deputy Manager i/c RDV, Rates Manager and Sales
Coordinator and Sales Manager.
• Liaise with Sales& Marketing department in the setting up of yearly rates and to be aware of monthly/yearly targets.
• Ensure all emails are replied to on a daily basis.• When necessary to follow up out bookings and send apology if
required.• Perform regular checks of future bookings.• Provide any reports required by the General Manager / Deputy
Manager / Sales Manager.• Attend relevant promotional/PR events when required.• Brief all Head of Departments of
business on the books on a daily basis.