NICE CxOne Expert

Fluency in English, Dutch, French, or German (proficiency in multiple languages is a plus).

Job Title: NICE CxOne Expert (Customer-Facing)

Location: Remote

Shift Timings: EST Time zone

Job Title: Lead Cloud Contact Center Architect - CXone

Responsibilities:

• the design, development, testing and delivery of software solutions (cloud + on-premise)
• development adheres to the corporate standards including quality deliverables, modularity, and adherence with DevOps
• as a liaison between internal and external developers
• the efficiency and quality of projects
• guidance to developers as well as review their deliverables

Cores skills and talents to succeed:

• bachelor’s degree in computer science, IT, or engineering
• years of experience in Contact Center environments
• skills and the ability to communicate clearly and effectively in English.
• or more years of experience with software architecture and design within CCaaS systems. Past titles may include Solutions Architect, Systems Architect, Technical Architect. Experience must include:
• CXone platform experience at an architect level. Additionally, it is preferable to have the full Certified Implementation Partner Certifications:
• Core Implementation Certification
• Core Plus Implementation Certification
• CCaaS architectures including (but not limited to) networks, WFM, QM, AI tools, ACD, CRM Integration and IVR for large enterprise deployments.
• designs that favor scalability and maintenance
• with complex CCaaS solutions including integration with legacy Contact Centers and PBXs.
• with API integrations
• in participating in sales efforts including, demonstrations, requirement gathering, POCs, estimating and the creation of Statements of Work

Nice to have skills and experience:

• with other CCaaS environments such as Genesys, AWS and Five9
• in working at or with the CCaaS vendors having gained a full understanding of their processes and procedures.