Multi-Media Content Creator - Marriott International Inc

POSITION SUMMARY

As the Multi Media Content Creator you will be responsible for creating reviewing and editing content for the hotel which will be published in the hotels websites and social media pages. You will play a crucial role in crafting compelling and visually stunning content that showcases the uniqueness and elegance of our hotel its facilities and exceptional guest experiences. Your ability to create captivating stories through various multimedia formats will help drive engagement boost brand awareness and elevate our hotels online presence across various digital platforms.

Report accidents injuries and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance; stand sit or walk for an extended period. Perform other reasonable job duties as requested.

• Ideation and Strategy: Content creators are responsible for generating ideas and developing content strategies that align with the hotels goals and objectives. To research understand and analyse the target audience to understand the needs preferences and behaviours.
• Content Strategy: Collaborate with the marketing team to develop content strategies aligned with the hotels goals. Conduct research to understand the target audience market trends and competitor analysis.
• Content Creation: Create original and compelling content across multiple platforms such as social media and more. Ensure the content is relevant informative and engaging to the target audience.
• Visual Content Creation: Create and edit visual content including images and videos/reels. Familiarity with graphic design tools and video editing software may be required.
• Collaboration: Collaborate with crossfunctional teams; including designers marketers and subject matter experts to gather information and ensure the content aligns with brand guidelines and objectives.
• Stay Updated: Keep up with industry trends best practices and emerging technologies to continuously improve content creation strategies and stay ahead of the competition.

Content Creator Skills Required

• Excellent written and verbal communication skills as well as organizational skills
• Skills to get into the details proofread and edit content before publishing
• Ability to match up with fastpaced work life
• Excellent IT skills & proficiency in using the essential tools for videography & photography
• Proficiency with Microsoft Office suite especially Excel and PowerPoint and
• Ability to work efficiently maintaining high quality and accuracy
• Goaloriented and customeroriented
• Multiproject management skills adhering to timelines and performing under pressure to achieve the targets
• Ability to attention to detail along with a creative mind
• Developed team working skills to collaborate with various departments and work in alignment with them
• Ability to maintain consistency in their content writing
• Excellent time management and planning skills to ensure meeting deadlines
• Ability to communicate the message in simple and beautiful language which will attract an audience

Social Media

• Manage daytoday activities of select social media channels.
• Research and image sourcing of Social Media creative content.
• Provide daytoday support on select social media channels.
• Help distribute content across social platforms.
• Optimize tags across multiple distribution outlets.
• Monitor community feedback in realtime and assist with fan engagement.
• Manage active and engaged communities around a defined topic or topics by managing longlead editorial calendars monitoring online conversations.
• Participate in online conversations to build brand visibility customer satisfaction and marketing/ecommerce support.
• Assist with content seeding efforts.
• Establish a positive online presence for the hotel(s) by integrating propertyspecific and brand messaging in a compelling and valuable way for participants.
• Provide daytoday analysis of data from listening and CMS tools.
• Create and manage reporting profile moderation outreach activities etc.
• Develop relationships with clients and working closely with them to learn their business and communication needs.
• Interact with corporate ecommerce strategic alliances and other corporate departments to verify leadership of the hotels in any emarketing opportunities.
• Research social media opportunities for all market segments: business transient leisure group catering and food and beverage.
• Assist with development and pullthrough of social media brand strategy and overarching reports.
• Keep apprised of all relevant client industry and market developments.
• Uncover solicitation opportunities for managers in each market.
• Serve as a resource for the sales and operations team regarding Internet distribution issues questions or new programs.
• Observe receive and otherwise obtain information from all relevant sources.
• Establish longrange objectives and specify the strategies and actions to achieve them.
• Analyze information and evaluate results to choose the best solution and solve problems.
• Develop design or create new applications ideas relationships systems or products including artistic contributions.
• Verify marketing communications support regional market and hotel business objectives and goals.
• Support execution and fulfillment of projects as outlined on marketing communications plans.
• Verify adherence to Corporate Advertising and Marketing Communications standards brand standards and format guidelines.
• Develop strong working relationships with outside vendors to verify quality cost effective creative executions.
• Verify marketing information provided to the properties is accurate complete timely and enables hotels to meet or exceed guest expectations.

Computer Skills

• Use computers and computer systems (including hardware and software) to program write software set up functions enter data or process information.
• Use computer systems and software packages to input access modify store or output information
• Enter and retrieve data from computer systems using a keyboard mouse or trackball.

Guest Relations

• Address guests service needs in a professional positive and timely manner.
• Thank guests with genuine appreciation and provide a fond farewell.
• Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Actively listen and respond positively to guest questions concerns and requests using brand or property specific process (e.g. LEARN PLEASED Guest Response LEAP) to resolve issues delight and build trust.
• Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
• Answer guest questions about property facilities/services (e.g. hours of operation rates and room types packages promotions entertainment restaurants special events).

Communication

• Provide information to supervisors coworkers and subordinates by telephone in written form email or in person.
• Inform and/or update the executives the peers and the subordinates on relevant information in a timely manner.
• Speak to guests and coworkers using clear appropriate and professional language.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings answering with a smile in ones voice using the callers name transferring calls to appropriate person/department requesting permission before placing the caller on hold taking and relaying messages and allowing the caller to end the call.

Working with Others

• Support all coworkers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact respect diplomacy and confidentiality.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Work with other people to gather the information necessary to manage projects achieve goals and resolve problems.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Enter and locate workrelated information using computers and/or point of sale systems.
• Read and visually verify information in a variety of formats.
• Stand sit or walk for an extended period of time.
• Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance.