Manager of Client Technology

• Provide point of escalation contact for 2nd level troubleshooting with end to end ownership for technical support

• Lead Desktop Support team that provides 2nd level technology support for AZF’s customers

• Deliver Root Cause Analysis, Workarounds and Solutions for all desktop technical problems with compliance to defined ITIL Processes on Problem and Incident Management.

• Ensure the compliance for CMDB for configuration management process deliverables.

• Maintain relationship with external vendors and internal service providers including peer to peer and upward technical escalation levels

• Facilitate support knowledge and experience to the other team members.

• Manages the desktop hardware, software and application support across the organization including office computers, applications, and peripherals for internal office users externals AZF’s clients

• Ensure prompt resolution of all desktop user problems as per the trouble tickets service level

• Ensure applicable IT policies, procedures, and standards are being followed

• Manage the Senior Support Engineers to ensure optimum IT Infrastructure environment performance, security, and availability at all times