About the opportunity

Managing the operation of ondemand delivery and maintaining excellent customer experience 24/7. Taking ownership of staffing service levels and communication with stakeholders. Monitoring measuring and improving compliance and performance of drivers. Leads a strong team to achieve targets and goals.

• Directs optimizes and coordinates full order cycle.
• Supervises onboarding/training schedule & Quality
• Responsible for the communication of shifts & fulfilment
• Ensures and improves rider compliance
• Monitors performance progress of riders
• Owns implementation of new features and processes
• Leads communication with suppliers and drivers

What you need to be successful

Bachelors degree in Logistics or related field.
Previous experience in the food or tech industry is highly preferred
Excellent people management skills: Experience with managing a bigger group of people
Strong communication skills both written and verbal English and Arabic is required Urdu is a plus
Ability to analyze data and create comprehensive reports.
Ability to use complex computer systems
Ability to work under pressure handle stress and handle many people with different personality types diverse levels of education and abilities.

Who we are

As the regions leading local tech organization were proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004 and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook local knowledge with global expertise. It also allows us to innovate create and bring new technologies for the betterment of the MENA region such as qcommerce sustainable packaging cloud kitchens autonomous delivery vehicles robots and drones.
We deliver across 9 countries with more than 4500 employees! Our food delivery business works with over 27000 brands and almost 50000 branches.
Our qcommerce concept talabat mart (121 Stores) now delivers groceries to customers in Bahrain Iraq Egypt Jordan Kuwait Oman Qatar and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group the worlds leading local delivery platform operating in 70 countries worldwide