Key Account Manager - Delivery Hero

Role Summary:

Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue profitability and market share.

Whats On Your Plate

• Service quality needs to be consistent for all the brands across the country
• Maintain continuous business relationships with clients / restaurants
• Provide excellent service and support in order to build strong relationships and resolve operational issues between clients / restaurants and the company.
• Optimize the restaurant content (MOA Delivery Time)
• Maintain regular relationships with various stakeholders from the brand
• Provide quarterly reviews to partners to showcase the areas of growth and areas of potential improvement
• Provide and maintain high service levels to the brands to ensure a seamless experience to both customer and partners
• Work internally with the various departments to ensure all the requirements of the brand are met
• Update and maintain a track record of all activities related to the brand on SalesForce

What Did We Order

An ideal candidate for this role would have:

• Indepth knowledge of the Food Industry Market and ecommerce
• Knowledge of professional proposal pricing module and CRM
• Able to analyse data and sales statistics and curate a solution
• Proficient in Excel
• Excellent verbal and communication skills
• Minimum 45 years of fulltime professional experience in a related field

As the regions leading local tech organization were proud to say that we have been delivering for millions of people right across MENA for the past 18 years.

We were founded in Kuwait in 2004 and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook local knowledge with global expertise. It also allows us to innovate create and bring new technologies for the betterment of the MENA region such as qcommerce sustainable packaging cloud kitchens autonomous delivery vehicles robots and drones.

We deliver across 9 countries with more than 4500 employees! Our food delivery business works with over 27000 brands and almost 50000 branches.
Our qcommerce concept talabat mart (121 Stores) now delivers groceries to customers in Bahrain Iraq Egypt Jordan Kuwait Oman Qatar and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group the worlds leading local delivery platform operating in 70 countries worldwide