ITSM Admin II for Global NOC Hybrid
Posted on :
09-02-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 2516971
Functional Responsibilities:
1. Monitors all IT Alerts.
2. Validate Alerts and determine Impact (Event).
3. Based on impact - promote the event to the appropriate Priority as defined in our ITSM
4. Notify the Service Desk, Tier 3 support, TAM, and RTAM of the Event.
5. Report issues to Service Providers / Vendors.
6. Set up a technical support bridge.
7. Provide support by providing logs/alerts before and during events to support teams.
8. Optimize Alerting by eliminating False Positives.
9. Communicate Critical Event status and impact to Management Staff (i.e.Supervisor,
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
About Company
Confidential
We help organizations grow! We do this confidentially!
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
