Employer Active
• Exercise exceptional communication skills both verbal and written
• Conduct outbound calls
• Research and resolve issues, within the scope of responsibility
• Obtain, enter, and verify customer information in designated systems
• Document customer notes with clear, concise explanations in a timely, and accurate manner
• Maintain excellent program knowledge
• Maintain quality conversations that meet client's standards
• Delivering on key performance indicators required by client
• Exercise exceptional customer service skills
Remote