IT Service Technician

Summary

IT Service Technician

Bahrain

Chenega Worldwide Support (CWS) is a premier provider of Architecture and Engineering support services to federal customers around the world. Founded in 2016 to support federal operations OCONUS, CWS holds true to its mission that no matter the location, we are there to get the job done.

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

The IT Service Technician will support the Xerox and Navy in performing equipment modifications.

Responsibilities

• Install Xerox and 3rd party equipment onboard Navy vessels
• Diagnose and repair all scoped equipment
• Perform remote service support for the Navy
• Deliver technical repair training to Navy personnel via classroom setting
• Supply and Parts ordering, tracking, delivery, and overall management
• Anticipates customer needs and identifies appropriate alternatives
• Provide a support role during the rollout of the technical solutions and equipment installations
• Provide service activity, repairs, retrofits, and maintenance activities on Xerox equipment
• Actively communicate with colleagues to share technical information
• Manage relationships with the client to optimize customer satisfaction
• Recommend product replacements as necessary
• Able to develop and implement processes and procedures for the Internal Navy team, then provide training and documentation
• Composes a comprehensive test plan and procedures to test Xerox equipment to meet Navy/DoD requirements
• Other duties as assigned
  
  

Qualifications

• High School diploma, Associate degree in IT similar field preferred
• Prior Navy or Military experience
• Experience with troubleshooting application & network related issues with equipment
• CompTIA A+; Comp TIA Network+ preferred
• Passport required
• Ability to obtain a Secret clearance