IT Help Desk Support
Posted on :
11-07-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1219046
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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