IT Help Desk Specialist
Posted on :
23-08-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
0-1 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
23-08-2022
Job Description
Req ID : 1457359
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Write training manuals.
- Train computer users.
- Maintain daily performance of computer systems.
- Respond to email messages for customers seeking help.
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure the issue has been resolved.
- Gain feedback from customers about computer usage.
- Run reports to determine malfunctions that continue to occur
Requirements
- 0-1years of experience working in a help desk environment
- Flexibility to work a variety of shifts with minimal notice
- Available to work regular overtime
- Experience with Microsoft windows OS -MAC OS -Apple devices ( Iphones, Ipads, MAC Pro etc.. ) -Dell & Lenovo laptops
- Excellent oral communication skills
- Detail oriented in order to keep detailed notes on tickets
- Highly organized to keep Help desk tickets order
- Ability to diagnose and resolve basic computer technical issues
0-1 years of experience working in a help desk environment Flexibility to work a variety of shifts with minimal notice Available to work regular overtime Experience with Microsoft windows OS -MAC OS -Apple devices ( Iphones, Ipads, MAC Pro etc.. ) -Dell & Lenovo laptops Excellent oral communication skills Detail oriented in order to keep detailed notes on tickets Highly organized to keep Help desk tickets order Ability to diagnose and resolve basic computer technical issues
Employment Type
Full Time
Key Skills
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