IT ASSOCIATE - SERVICE DESK
Posted on :
11-11-2022
Employer Active
1 Vacancy
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Jobs by Experience
3 - 4 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
11-11-2022
Job Description
Req ID : 1667716
- Ensuring data storage is safe and secure.
- Resolving all issues coworkers have with their IT systems and software.
- Regularly evaluating our IT systems to ensure they meet the necessary demands
- have basic knowledge on system patching and rebooting
- Understand the basic system storge and its remedies
- Have basic knowledge on failover and failbacks
- Support the end user client environment such as desktops, laptops, mobiles, IP phones, and client applications.
- Incident troubleshooting, analysis, resolution, and escalation.
- To provide single and quality point of contact for IT customers
- Monitor the status and progress toward resolution of all open incidents
- Peform classification, prioritizing of incidents dependent on the impact of issue
- Quick and efficient handling of IT incidents and service request on first contact
- Work closely across IT in achieving common goals
- Develop knowledge of client business and IT environment with the goal of increasing first-call resolution rates.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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