Information Technology Specialist at Hilton branch in Makkah

The Customer Experience Concierge role plays an important role in building winning relationships with Get Away customers. As the primary point of contact for our valuable customers, you will play a significant role in ensuring the customer s needs are met by understanding customer needs, responding in a professional, timely and efficient manner.

You have a passion for delivering exceptional customer service and have the expertise to provide exceptional service for each customer. You also possess the collaborative skills needed to thrive at our agency, where working with our team in a collaborative manner is essential.

You have a passion for delivering exceptional customer service and have the expertise to provide exceptional service for each customer. You also possess the collaborative skills needed to thrive at our agency, where working with our team in a collaborative manner is essential.

As the Customer Experience Concierge you will eagerly participate in brainstorming sessions to provide input from a customer experience standpoint, ensuring that our customer s needs are a priority.

Requirements

Responsibilities

• Manages customer inquiries efficiently and ensure a resolution in a timely manner
  

• Acknowledge, empathize, and resolve customer inquiries and maintain professional relationships at all times
  

• Provide product and service information to assist customers with their travel experience questions and concerns
  

• Utilize Fuse customer service philosophy to enhance the customer experience
  

• Ability to exercise flexibility, initiative, good judgment, critical thinking, and discretion
  

• Display a positive composure and enthusiastic tone while assisting customers
  

• Collaborate regularly with CX team members to create a winning service environment
  

• Learn all you can about each travel package, additional services and understand each packages resolution channel so you can provide winning service.
  

• Stay on top of all customer communications, respond in timely fashion to calls and emails, and anticipate client needs for updates and new information
  

• Effectively communicate with our customers across several channels phone, email, chat, and social media.
  

• Promote Fuse Technologies brand through your conflict resolution abilities and effective communication skills.
  

• Advocate for our customers to help us grow the business.
  

• Be an active member of the Customer Experience team
  

Qualifications and Skills

The Customer Experience Concierge position requires knowledge and experience within the customer service, support and experience space across the entertainment, live events and hospitality industries. A bachelors degree with three to five years of experience is preferred.

• You have a passion for customer experience. You lead by example and have delivered strong winning service results for clients.
  

• You ve experienced success in managing major accounts and understand the responsibility that role carries.
  

• You have excellent presentation skills, communication capabilities and know how to extract necessary information from clients to be able to deliver exceptional customer service.
  

• You have an eye for strong creative and know foundational principles of good design and content.
  

• Even though you aren t a designer yourself, you can see how the strategy is married with the design and offer insights for improvement.
  

• You have supervised the work of others and helped foster a culture of collaborative excellence.
  

• You are a people person, like to work within a team, and enjoy the back-and-forth challenges of the customer experience process.
  

Benefits

Members of Get Away high-energy team enjoy:

Work Location: Las Vegas

Work Remotely: No

Flexibility in your schedule

Career development support

Colleagues motivated to do great things for clients

Job Type: Full-time

Benefits: (waiting period may apply)

• 401(k)
  

• 401(k) matching
  

• Health, Dental & Vision insurance
  

• Paid time off
  

Schedule: Monday to Friday, extended over event weekends and on client launches/on-sales

Education: Bachelors (Preferred)

This Company Describes Its Culture as:

• Innovative -- innovative and risk-taking
  

• Outcome-oriented -- results-focused with strong performance culture
  

• Team-oriented -- cooperative and collaborative