In-Room Dining Manager
Posted on :
10-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2141610
- Manage day-to-day operations of In-Room Dining
- Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
- Answer telephone calls according to company’s standards and coordinate all food and beverage orders with the service team
- Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.
- Supervise team members to ensure that all tasks assigned/required are carried out on time and according to instruction and departmental standards
- Handle guests’ complaints and comments tactfully and efficiently, make effective service recovery if necessary
- Inspect food & beverage quality regularly
- Liaise with stewarding on inventory and breakage contro
- Maintain daily log book with clear and concise information on operations
- Establish guest database with preference records of regular guests
- Implement weekly cleaning and maintenance schedules for operating equipment (trolleys, pantry, etc)
- Check the back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
- Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
Employment Type
Full Time
Department / Functional Area
Key Skills
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