Head Project Engineer
Posted on :
26-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2291792
Summary:
Our client, a mid-sized Boston based law firm, is seeking a Senior Help Desk Specialist to join its cohesive Information Technology department. This person would work with the entire IT team to provide support and assistance to the Firm s network users. The Senior Help Desk Specialist will answer questions and solve problems that arise from the Firm s network users, escalating large-scale problems to other members of the IT Team.
Primary Responsibilities:
Maintain a full-service help desk for application questions and issues
Provide in-depth support for questions and issues relating to Microsoft office suite as well as legal-specific add-ons.
Provide fundamental support for all firm-sanctioned applications
Provide fundamental support for other Firm systems, such as phones, printers, remote-access, and audio visual setups.
Assist with software testing before application deployment
Provide ongoing training for core applications at the direction of the Training Manager
Requirements:
Qualified candidates will have 5+ years of help desk experience at a law firm.
Must possess excellent interpersonal, verbal, and written communication skills as well as a team-oriented and resourceful attitude. Must be well versed in the Microsoft Office Suite as well as legal-specific applications such as document management systems.
Employment Type
Full Time
Department / Functional Area
Key Skills
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