Head of Commercial

Job Purpose:

Widen the reach of company-offered services by targeting customers whose needs are of global aspects and thereby boosting international sales.

Roles and Responsibilities:

• Grow international business by targeting global customers.
• Develop innovative and strategic sales plans in exploring new business channels.
• Coach, train and develop the potentials of junior members to turn them into valuable salespeople.
• Develop a growth strategy focused both on financial gain and customer satisfaction.
• Conduct research and identify new markets and customer needs.
• Arrange business meetings with prospective clients.
• Effectively promote company’s services and be able to predict clients’ needs.
• Prepare sales contracts/agreements while ensuring adherence to company-established rules and guidelines as well as profitability targets.
• Negotiate priced, contracts’ terms and close deals.
• Solve customers’ conflicts through effective negations while ensuring customers’ satisfaction and company’s profitability at a time.
• Provide trustworthy feedback and after-sales support.
• Build and maintain a strong and professional customer relationship to develop a portfolio of prospects and existing customers.
• Explore new business opportunities from existing customers and prospects, ensuring a maximum penetration of Posta Plus Group into the market.
• Achieve individual, team and departmental sales targets.
• Increase awareness about the company and its products and effectively cross sell across the client base and country.
• Attend to customers’ calls and emails professionally to ensure their needs are recognized and met.
• Develop and implement a personal sales plan that incorporates initiatives for maximizing growth of existing customers and gaining new businesses.
• Confidentially maintain a detailed, up to date database for all company’s customers and Job
• Monitor customers’ performance, loyalty and satisfaction to measure Company’s service level. Take appropriate corrective action internally and/or with the customer.
• Prepare and review the KPIs of all sales team and manage department annual performance review accordingly.
• Perform other job-related duties as assigned by direct manager

Requirements:

• Bachelor’s Degree in Business Administration or any related field
• 5 years of experience in the same field
• Driving license is a must
• Proven track record of successful sales initiatives