Guest Relations Agent
Posted on :
01-11-2021
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 770356
- Organize and coordinate group check-in/pre-registration procedures.
- Sell a room/accommodation to guests without reservations.
- Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations.
- Block rooms in the computer, identify designated requirements.
- Perform duplicate reservation checks.
- Run and check daily reports/contingency lists.
- Supply guests with directions and information.
- Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.
- Arrange transportation for guests/visitors. Issue safe deposit boxes.
Employment Type
Full Time
Company Industry
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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