FB HostHostess

Responsibilities:

• Welcome, greet and seat guests, and present the menus to guests with a positive approach and a smile, and always maintain positive body language. Treat all guests in a professional manner to ensure complete guest satisfaction; always strive to exceed guests' expectations.
• Take guest information and inform waiting times to guests accurately when tables are not immediately available.
• Handle the table bookings, arrange dining reservations for guests in advance and as they arrive at the restaurant, escorting guests to their tables, monitoring the open dining sections of the restaurant for empty and cleaned tables for guest reservation.
• Regularly check reservation list, coordinate with service associate and kitchen staff for necessary preparation of guest arrival.
• Inspect and maintain the dining facilities to ensure dining area are cleaned at all the times.
• Collect comment cards from the guest and compile all feedback for management attention and action for future improvement.