Engineer, Unified Communication (FT)

About the job

• Responsible for Implementation, Operation, Maintenance and Support of Fixed Voice Core and Access Network elements.
• Ensure the service deliverables to the customers is provided as per agreed SLA. Supporting the expansion, upgrades, project to launch new services.
• Quality assurance for all Fixed Voice services - Core and Access levels

Responsibilities

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Responsible for Alarm Management, Fault Management, and Configuration Management as per the agreed SLA.

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Ensures proper monitoring and reporting of voice Core network elements as part of preventive maintenance task.

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Responsible for daily health check, fault reports, scheduled backups & comply with security guidelines.

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Responsible to mitigate customer complaints as per SLA and make sure that corrective actions are taken

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Provide detailed analysis and reports of voice core network performance, fault reports and service availability as and when required.

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In Depth understanding of systems capabilities (Core and access), hands on experience with best practices and technologies that fulfil customer needs.

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Creation of best-practice guidelines and documentation Fixed Voice Core Network.

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Responsible for implementation and support of voice data (Voice VLAN) converged network

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Responsible for DIDs management

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Provide non business hours on-call support for troubleshooting on rotational basis

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Responsible to work on weekend/non-working hours to perform maintenance, upgrades.

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Communicate with Vendor for Support / Modification requests and raise TTsProvide technical support and ensure systems are stable and performing within respective agree Service Level Agreements.

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Design and implement new UC/PBX infrastructure, as well as provide monitoring, capacity planning to customer of the existing estate.

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Evaluate & apply any necessary security patches, hotfixes, service packs & hardware updates.

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Work with peers of the UC/PBX team to troubleshoot and resolve any issues.

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Working with vendor support where necessary. Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

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Proactively, able to work independently, possesses creative problem solving skills and able to work in a dynamic and challenging environment

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Perform other duties as directed by Head or other superiors.

Experience/Qualifications

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Required experience with ISP/Telecommunication network

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Good knowledge of ISP, GSM, UMTS, LTE, 5G technologies

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Good Knowledge in Security and IP concept

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Good working knowledge on Windows applications (e.g. MS Excel, MS Word, MS PowerPoint, MS Project etc.)

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Good verbal and written communication skills in English. Arabic would be an advantage

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Bachelor degree in Telecommunication/ Computer/ Electronics Engineering or related discipline and appropriate registration with a recognized professional institute.

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Degree shall be dully approved by Kuwait Society of Engineers Strong Technical & Analytical skills

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Project Management skills

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Quick learner and self-starter, with a willingness to be abreast with the latest technologies to be successful

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Strong interpersonal communication skills and presentation skills with the ability to elaborate complex technologies to peers and management

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Strong knowledge of working with multivendor