Engineer - Operations

NOTE: GCC MALL EXPERIENCE IS A MUST!

Job Purpose

• To manage the facilities and operations within the assigned portfolio while implementing best supplier and customer relationship management, facilities management, building energy services management, maintenance, and contract management practices that improve the overall operational efficiency of managed assets, maintain high customer satisfaction, and help achieve Enova’s business objectives.

Key Responsibilities

• Manage the effective achievement of the operation by setting individual objectives, managing performance, developing and motivating staff, and providing formal and informal feedback and appraisals in order to maximize the subordinates’ and the business unit’s performance.
• Develop and monitor SLAs for the portfolio of assets, and ensure that they are aligned to service delivery, client expectations, and expectations from suppliers/service partners in order to achieve quality service delivery, effective supplier relationship management, and profitability.
• Monitor service delivery performance and lead the evaluation of suppliers’ performance to ensure the selection of appropriately qualified service providers at the optimum price in order to deliver the expected quality of service.
• Monitor resource utilization to ensure that the right number and talent is available for running operations (projects, civil works, mechanical works, electrical works, landscaping, building inspections, etc.), accomplishing targets, improving customer satisfaction, and achieving business objectives.
• Monitor and control the execution of maintenance contracts, review the preventive and corrective maintenance programmes, and supervise the implementation by employees or assigned contractor(s) through reviewing reports and spot-checking as appropriate to ensure the provision of quality maintenance works to the facilities (including maintenance to audiovisual equipment, BMS, chillers, generators, HVAC, IT, etc.).
• Attend all coordination meetings with the tenants and contractors to discuss the progress of the fit-out works and collect the required documentation, carry out an overall inspection after the completion of the fit-out works, prepare the snag list for the tenant, and follow up on all rectification works needed.
• Monitor the request for quotations and the preparation of Purchase Orders and Vendor Contracts, approve same, and ensure that the purchasing process is optimized to guarantee the provision of products/ services to the company/ customer on time and avoid any operational delays.
• Ensure that the Annual Leave Planner is completed to have a holistic view on forecasted leaves and employees’ availabilities throughout the year so as to guarantee that the appropriate resourcing is done and that business operations do not get interrupted.
• Manage customers’ expectations through clear communication and transparent work attitude in order to be