Customer Support Specialist

## Required skills: 📍1+ years of Customer Support experience; Interested in gaming industry; 📍Literacy, responsibility, attention, stress resistance are a must; 📍Excellent communication skills and customer-oriented approach, will to go extra mile; 📍Ability to multitask; 📍Upper-intermediate level of English; 📍Crazy-fast typer; 📍Being a confident Steam user is required; 📍Fintech experience would be a great advantage. ## Responsibilities: 📍Provide written support for customers in chats, tickets, instant messengers, social media — no calls; 📍Communicate with users in English/Ukrainian; 📍Communicate internally with other departments (marketing, antifraud, developers, etc.); Address customers’ inquiries to relevant departments by creating tickets; informing the customers about these tickets’ resolution; 📍Be flexible in a dynamic environment, quick-paced changes are constant.