Customer Support Engineer
Posted on :
08-07-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 1208713
- Supporting our hundreds of customers swiftly and with high competence
- Analyzing complex problems and translating them into actionable items
- Ensuring technical customer issues are serviced within our SLAs and managed to resolution
- Fostering strong relationships with our customers for the delivery of technical support
- Improving efficiency and automation of our support processes
- Contributing to the internal knowledge base and public documentation
- Contributing product feedback to the Gradle Enterprise engineering team
Employment Type
Remote
Company Industry
IT - Software Services
Department / Functional Area
Engineering
Key Skills
- Customer Care
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