Customer Success Manager

## Responsibilities: 📍Showcase the value of BitGo and ensure customer happiness and engagement 📍Collaborate with notable institutional clients and fast-growing crypto platform providers, serve as a trusted advisor 📍Demonstrate knowledge of products and services to enthusiastically provide support and mentorship 📍Work cross-functionally with Product, Engineering, Technical Support, and Sales to optimize usage, collect product feedback, and present solutions to help customers solve their challenges using BitGo 📍Team up with our Solutions Engineering through the onboarding to ensure the successful activation of new accounts 📍Partner with the Sales team throughout the customer lifecycle to prevent churn and ensure renewals ## Skills & Experience: 📍At least 4+ years of experience with hands-on account management or customer success management in the technology or finance sectors 📍Strong desire to learn, curiosity to understand how things work 📍Motivation to be a champion of customers and represent their voice with empathy 📍Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes 📍Ability to handle conflicting priorities, creative problem solving skills 📍Strong written and verbal communication skills 📍Experience in the cryptocurrency trading, custody space preferred