Customer Service man....
Customer Service manager
Posted on :
18-11-2021
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
0 - 8 years
Monthly Salary
SAR 6000 - 10000
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
18-11-2021
Job Description
Req ID : 787401
- Lead the Customer Service department in line with Leadership Expectations and tools to develop, coach and guide its members to ensure a workforce which is competent, engaged and enabled to meet Jotun’s current and future needs
- Manage customer service function activities to ensure high performance to reach or exceed customer expectations by setting standard procedures and professional approach of CSD members.
- Oversee all aspects of the customer service function to troubleshoot processes and procedures and make improvements of customer service quality. Coordinate with team member to ensure the standard of order processing is maintained.
- Set and monitor customer service targets/KPIs and monitor the performance of the team to ensure that these targets are achieved.
- Provide training on handling of sensitive customer service issues, and resolve such issues when necessary
- Maintains confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure and in line with local and group GDPR regulations and procedure
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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