CUSTOMER SERVICE MANAGER
Posted on :
10-11-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
10 - 11 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
10-11-2022
Job Description
Req ID : 1666059
- Lead and Manage across Customer Service Call Center and Quality Control functions to identify opportunities and implement solutions to improve the customer experience including on-time delivery, responsiveness, quality, after sales and technical support.
- Fully understand all internal and external legislation relevant to the role
- Observe and coach staff to improve standards, knowledge, skills and behaviours
- Provide weekly, monthly reports on the performance of managed functions,
- Ensure quality and consistency in the process of customer handling in the end to end process
- Positively contribute to the overall objective of the customer service index and profit objectives; And to the
- Process of continuous improvement
- Design & Deliver workshops and trainings for new starters and refreshers training to current staff on regular basis
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Champion opportunities to consistently improve the Quality, deliver an enhanced customer experience at all customer touch points
- Work across teams to continually eliminate unnecessary processes and continually implement new ways to enhance the Safat Home Customer Experience.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
- Stay informed on the latest industry techniques and methods
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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