Customer Service Coordinator - Jotun Group

As Customer Service Coordinator you will be responsible to process customer orders by entering in the system to ensure orders and invoices are processed in an accurate and efficient manner resulting in the best service possible to the customer.

This job is based in Bahrain and reports to the Warehouse and Customer Service Manager.

• Process and verify the accuracy of orders from customers in a timely and efficient manner to ensure that Jotuns ontime delivery performance objective is achieved.
• Receive and enter orders for collection or delivery and ensure proper document flow control.
• Followup with the warehouse for all customer reports of deliveries.
• Dispatch invoices and credit notes to customers and follow up to ensure they are received on time in total.
• Perform the data entry of inventory transactions.
• Verify enter and review system prices accurately with the customers purchase orders and sales orders. Attach other relevant documents if required.
• Process customer returns according to established Jotuns Guidelines and Procedures.
• Ensure information on orders is accurate to facilitate invoice processing.
• Resolve invoice inquiries and discrepancies from customers or partners.
• Work closely with Finance Department to resolve disputed credit items.
• Ensure all exception and promotion customer pricing follows Jotuns guidelines.
• Log customer complaints in the companys customer complaint database.

• Cooperates well with others; shares knowledge experience and information; supports others in the pursuit of team goals
• Builds a useful network of contacts and relationships and utilizes it to achieve objectives
• Communicates in a clear precise and structured way; speaks with authority and conviction; presents effectively
• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results
• Uses a methodical and systematic approach; plans ahead defines clear priorities and allocates resources effectively
• Acts on own initiative makes things happen and accepts responsibility for the results

Jotun U.A.E. Ltd. (L.L.C.) Regular Full time 17.01.2024 Jotuns story in the MEIA region (Middle East India and Africa) began in 1962 and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history we have focused on providing our employees with meaningful and challenging work rewarding them through continued learning and development underpinned by our values of Loyalty Care Respect and Boldness. Jotun U.A.E. Ltd. (LLC) established in 1974 is one of the key markets within the MEIA region. Jotuns business in the countries of Bahrain and Kuwait are also part of Jotun U.A.E. Ltd. and function as its branches. With a production facility 3 warehouses and more than 400 employees we aim to further strengthen Jotuns position in the region through ambitious market growth plans that focus on innovation efficiency and profitability.