Customer Experience Specialist

KEY RESULTS / ACCOUNTABILITIES: • Manage great customer experience. • Ensure the understanding and execution of the relevant Customer Journey & Experience strategy and tactics of the GBU within the Area/ POD • Support of key customers in the specialist /GP with the aim of increasing the prescription of Portfolio, to improve patient life's and needs, • implementation and regular monitoring of the individual customer journey by leveraging the cross functional team work with customer support , COE´s ; HQ • Main point of contact for product information, brand detailing & messaging through multiple channels / follow up comm with HCPs / conduct physical & virtual RTMs • Dynamic customer profiling & segmentation, digital habits, preferences and prioritize interactions, coordinate with CSLs to develop impactful customer engagement plan for key prescribers. • Identify customers and manage sales promotion of assigned products to the target doctors to achieve monthly, quarterly and annual targets in line with company strategy • Hybrid Rep & OC campaign orchestrator with full empowerment to apply TURING OCCP improving customer engagement • Develop weekly and monthly visit plans in consultation with the line manager and in compliance with Sanofi internal sales systems and procedures • Maintain and update product and competition knowledge in order to create a good professional image and build good relationships with trade personnel • Identifying and establishing new business. • Details to achieve the success • Update all the required information on doctor cards and list • Communicate regularly with key opinion leaders, get market feedback and report any relevant information to commercial lead in line with company procedures and best practice. • Support the commercial lead with the knowledge transfer to the new hires in order to familiarize them with product knowledge, medical information, territory coverage and reporting system. • Implement territory coverage plan (No. of total calls, remote penetration & plan adherence) Superpower: One CXM as digital, scientist, navigator, WoW & Social Specialist per Area/Squad Behavioral skills • Influencing skills: able to influence, impact and guide peers within the POD without having direct reporting lines • Communication skills: able to articulate and explain the strategy in a simple and clear way to the POD • Digital & Analytical skills: able to analyze data, feedback into insights for the POD and Community Mindset & attitude Role model for the agile way of working and seek for «play to win behavior Team player: Collaborative thinking in the PODs while keeping the POD dynamics in mind, seeks for POD success rather than individual success Growth mindset & learning agility: Open to develop him/herself (receive & give feedback) About you Experience: • Commercial Experience preferred. • MBA or Post Graduate Studies Preferred Education: BSc in Pharmacy Location: Must be Resident in Doha , Qatar Languages: Strong communication and presentation skills in English and Arabic Pursue progress, discover extraordinar